Refund policy
1 ELIGIBILITY
1.1 No returns will be accepted, unless the product is damaged or defective.
1.2 Due to the nature of our business and products we sell, items that expire sooner than one (1) month from the date of the purchase are not eligible for a refund.
1.3 For any other items to be eligible for a refund, you have to return the item you have purchased to us within seven (7) calendar days of the delivery. If seven (7) days have gone by since your date of delivery, unfortunately we can’t offer you a refund or replacement. To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging. Contact our customer services department to get a free shipping label.
1.4 Shuddh natural takes stringent measures to ensure that the products delivered to you are in perfect condition. However, there is a remote possibility that the product may get damaged during transit or an incorrect product is delivered to you. In such a case, you may return a product brought from us in case of damage or defect within seven (7) days of purchase for non-perishable products and within two (2) days of purchase for perishable products.
1.5 Important information
1.5.1 To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging. Contact our customer services department to get a free shipping label.
1.5.2 If our products arrived damaged, rotten or contaminated in any way, please contact us right away, and we will be happy to send a free replacement regardless of its expiration date. This replacement for the damaged, rotten or contaminated products shall always be subject to our rights to recall the products to send it for further analysis and testing. If anything is unclear or you have more questions, feel free to contact our customer support team.
1.5.3 The refund or return shall be subject to inspection and in case it is not approved, then no refund shall be initiated.
1.5.4 The Product must be unused and in the same condition that you received it. It must also be in the original packaging.
1.5.5 Please note that items purchased at www.shuddhnatural.com cannot be returned in a Shuddh natural store for exchange or refund.
1.5.6 The above policy is valid on all products except Gift cards and perishable items having shelf life of less than two (2) days.
2 REFUND TIMELINE
After the refund, has been initiated by Shuddh Natural as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:
* NEFT – 1 to 3 business days post refund initiation
* Shuddh Natural Credit – Instant
* Online Refund – 7 to 10 business days post refund initiation, depending on your bank partner
* Wallets – Instant
Please note, Shuddh Natural initiates the refund after the returned item has reached us and quality check is successful. Therefore, the refund initiation time may vary by time taken by the courier partner to deliver the return to our warehouse. In case of any refund discrepancies, Shuddh Natural may at its sole discretion, request you to share with us a screenshot of your bank statement.